Terms of Sale

1. General provisions

These Terms of Sale govern the relationship between Alfamarket OÜ (hereinafter — the "Seller") and the customer (hereinafter — the "Customer") when purchasing goods through the online store alfatruck.ee. By placing an order, the Customer confirms their agreement with these terms.

2. Goods and prices

The Seller sells spare parts and lighting equipment for commercial vehicles (brands WAS, FRISTOM, HORPOL, VIGNAL, TRUCK LITE, HYBSZ, SIM and others). All prices on the website are stated in euros (€) and include VAT at the rate applicable to the Customer's delivery country (EU OSS rules). The Seller reserves the right to change prices and the product range without prior notice; the price fixed at the time of placing an order does not change afterwards.

3. Placing an order

An order is placed through the alfatruck.ee website. After placing an order, the Customer receives a confirmation to the specified email address. The sales contract is considered concluded from the moment the order is confirmed by the Seller.

4. Payment

Payment is made through the payment partner Stripe, including:

• Payment by bank card.

The Seller does not store and has no access to the Customer's full bank card details — payment processing is carried out by Stripe Payments Europe, Ltd..

5. Delivery

Delivery is carried out across European countries through Stripe's partners: Omniva, DPD, Unisend, SmartPosti, as well as international delivery through Stripe International Shipping. The Customer chooses the delivery method (parcel locker or courier to the door) when placing the order. The cost and delivery time depend on the country, weight and dimensions of the goods and are calculated automatically when placing the order.

The goods are considered handed over for delivery from the moment a tracking number is received. Ownership and the risk of accidental loss or damage to the goods pass to the Customer from the moment the goods are received.

6. Right of withdrawal (14 days)

In accordance with EU consumer protection law, a Customer who is a natural person purchasing goods for personal use has the right to withdraw from the purchase within 14 calendar days of receiving the goods, without giving any reason.

To exercise this right, the Customer must notify the Seller by email. The goods must be returned unused, in their original packaging, with their commercial appearance preserved. The cost of return shipping is borne by the Customer, unless otherwise agreed separately. A refund is made within 14 days of receiving the returned goods.

The right of withdrawal does not apply to goods made to individual order, nor to legal entities purchasing goods for commercial activity (B2B orders).

7. Warranty

All goods are covered by the statutory warranty under Estonian and EU law (generally 2 years for consumers). If a manufacturing defect is found, the Customer may contact the Seller for a replacement, repair or refund.

8. Complaints and disputes

Complaints about the quality of goods or service should be sent to the Seller's email address. The Seller reviews the complaint within 15 days. If the dispute cannot be settled amicably, a Customer who is an EU consumer may turn to the Estonian Consumer Disputes Committee (Tarbijavaidluste komisjon) or use the EU Online Dispute Resolution (ODR) platform: ec.europa.eu/consumers/odr.

9. Limitation of liability

The Seller is not liable for delivery delays caused by carriers, nor for damage resulting from the Customer's improper use of the goods.

10. Governing law

These Terms are governed by the law of the Republic of Estonia, without prejudice to the mandatory consumer rights of the Customer's country of residence within the EU.